Privacy Policy

This website is owned and managed by Roots Farm Shop and Cafe and we are committed to keeping your personal information safe and secure.

You need to know that by you using this website certain information may be collected. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we might collect and use that information as well as other details.

Who we are

We are the owners of Roots Farm Shop and Cafe and we own this website name.  The Data Officer can be contacted by email to: admin@rootsfarmshop.co.uk

Information we may collect about you when you visit our website.

When you interact with the website, certain information is gathered about you. The information collected may include your personal information, such as your name, contact information, IP addresses or other things that identify you individually.

Enquiry form

Across the website you may come across a form which allow you to make enquiries about the services we offer. When you use these forms we receive the enquiry.

What we use your personal information for

It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing usto keep a record of your relationship with us. In particular:

·         Improving the site by monitoring how you use it

·         Gathering feedback to improve our services

·         Responding to any feedback you send, if you have requested this

·         Providing you with information about other services if you want it.

 

Cookies

The site uses cookies to help provide a website that is informative and enjoyable to use. Cookies are small files that are found in your computer’s Internet browser and are beneficial. These small files allow our website to recognise you. You should not be concerned about our use of cookies as our website does not contain any advertising from other organisations so allowing us to ensure your privacy is respected. You can apply settings to your computer to stop it accepting cookies but this may affect your ability to use the internet and to get the best from it.

Information gained from the use of our website

By your use of this website we will be able to get information about that usage. This allows us to:

·         Administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

·         Improve the website to ensure that content is presented in the most effective manner for you and for your computer.

·         As part of our efforts to keep our website safe and secure.

Where we may store your information

The data that we collect from you will be held in secure servers. By submitting your personal data, you agree to this transfer, storing or processing. We will do everything reasonably necessary to ensure that your data is treated and held securely and in accordance with this privacy notice.

 

Your rights

The General Data Protection Regulation provides you with a number of rights. These include:

·         Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Officer. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request in manifestly unfounded or excessive.

·         Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our Data Protection Officer at the email address above.

·         Requesting that we delete your personal data so it is erased from our records.

·         Having the data we hold about you transferred to another organisation.

·         Objecting to certain types of processing such as direct marketing.

·         Objecting to automated processing, including profiling. If you wish to exercise any of these rights, please contact the Data Protection Director at the email address above.

Enquiries or complaints

If you have a complaint to make about the processing of your data through our website, then you must contact the firm’s Data Protection Officer at the email address above.

Changes to this notice

We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.